Support
Shipping & delivery
Where we deliver, what it costs and how to follow your order once it leaves us.
Delivery options
Delivery options depend on your address. Enter your postcode at checkout to see every option available for your bag, including store pickup where we offer it.
Cost
Standard shipping is free on Australian orders over $100.00.
Every other rate is calculated at checkout from your delivery postcode and the weight of your bag, and shown before you pay. All prices include GST.
Dispatch and tracking
When your order ships we email you a tracking link. You can also follow it from your account.
Damaged or lost in transit
Contact us straight away and we'll arrange a replacement or refund under Australian Consumer Law.
