Returns & refunds

Everything we sell comes with consumer guarantees that apply automatically — products must be of acceptable quality, fit for purpose and match their description. These guarantees can't be excluded, and nothing on this page reduces them.

If a product has a major failure, you choose the remedy: a refund or a replacement. We will never force store credit on you for a faulty product. For minor failures, we'll repair, replace or refund.

Keep your proof of purchase — the tax invoice we email with every order is enough.

On top of your legal rights, we may accept change-of-mind returns. The window, the condition the product must be in and who pays return postage are set out in our terms and conditions.

Change-of-mind returns are extra to your Australian Consumer Law rights, never instead of them.

Refunds go back to your original payment method once we've received and assessed the return. Every refund comes with a credit note that references your original tax invoice.

Contact us straight away and we'll arrange assessment and your remedy under Australian Consumer Law. Where a product fails a consumer guarantee, the cost of returning it is on us.