Terms and Conditions

1. About these Terms

These Terms and Conditions (Terms) govern use of emorra.com.au (Website), customer accounts and purchases from Emorra Group Pty Ltd (ABN 71 697 440 967), trading as Emorra (Emorra, we, us or our).

By using the Website, creating an account or placing an order, you agree to these Terms. If you do not agree, do not use the Website or place an order. Our Privacy Policy explains how we handle personal information and forms part of the information governing your use of Emorra.

Nothing in these Terms excludes, restricts or modifies a right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, including under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

2. Eligibility and customer accounts

You must be at least 18 years old to create an account or place an order. A person under 18 may use the Website and purchase only with the involvement and permission of a parent or legal guardian.

You must provide accurate, complete and current information. You are responsible for activity conducted through your account and for keeping login details confidential. Notify us promptly at emorragroup@gmail.com if you suspect unauthorised access.

Passwords are securely hashed and cannot be viewed by Emorra staff in readable form. We may require a password reset or temporarily restrict an account where reasonably necessary for security, fraud prevention, legal compliance or investigation of a serious breach of these Terms.

3. Website and product information

We take reasonable care to present accurate product names, descriptions, sizes, ingredients, directions, prices and images. Manufacturers may change packaging, ingredients or instructions. Screen settings may also affect how colours appear. Always read the label, ingredients, warnings and directions on the product supplied before use.

Product information on the Website is general information only and is not medical advice. Follow the manufacturer's instructions, carry out a patch test where recommended, and stop use if irritation or an adverse reaction occurs. Seek medical or professional advice where appropriate.

We do not promise that every product shown will remain available. Product quantity limits may apply. Nothing in this section permits Emorra to supply an item that is materially different from its description or to avoid responsibility for an unsafe, faulty or incorrectly described product.

4. Orders and acceptance

Submitting an order is an offer to purchase the selected products on these Terms. An automated order acknowledgement confirms receipt of your order but does not itself mean that we have accepted it. We accept an order when we send a dispatch confirmation or otherwise expressly confirm acceptance.

Before acceptance, we may reject or cancel an order for a genuine reason, including unavailable stock, payment failure, suspected fraud, delivery restrictions, breach of purchase limits, or an obvious pricing or product-information error. If we reject or cancel a paid order, we will refund the amount paid for the affected item or order to the original payment method.

We may contact you to verify an order or request information reasonably needed to process it. Separate orders may be dispatched separately.

5. Prices, GST and promotions

Prices are displayed in Australian dollars and include GST where applicable. Delivery charges and any other applicable charges are shown before payment. The total price payable will be displayed at checkout.

We may change prices before an order is placed. A price change will not affect an order already accepted. Promotions, discount codes, gifts with purchase and limited offers are subject to their stated dates, eligibility, exclusions, minimum spend and stock availability. Unless stated otherwise, only one discount code may be used per order.

If an item purchased as part of a promotion is lawfully returned, the refund may be adjusted to reflect the discount actually allocated to that item. Any free gift or bundled item associated with a voluntary change-of-mind return must also be returned unused and complete, unless we agree otherwise.

6. Payment

Payments are processed by Stripe using the payment options shown at checkout. Emorra does not store complete payment-card details. You authorise Emorra and Stripe to process the amount displayed at checkout and confirm that you are authorised to use the selected payment method.

An order may be delayed or rejected if payment is declined, reversed, disputed or identified as potentially fraudulent. Any refund will normally be returned to the original payment method, unless the law requires or the parties agree to another method.

7. Delivery within Australia

At launch, Emorra delivers only to eligible Australian addresses accepted at checkout. We do not offer international delivery. Orders are fulfilled directly by Emorra and are generally delivered by Australia Post.

Available delivery services, charges and estimated timeframes are shown at checkout or on our returns and delivery page. Timeframes are estimates, not guaranteed delivery dates. We will take reasonable steps to dispatch and deliver within the stated or otherwise reasonable period.

You must provide a complete and accurate delivery address. If an order is returned because the address supplied was incorrect or incomplete, we may ask you to pay a reasonable redelivery charge, unless the error was ours.

If authority to leave or another delivery preference is available and selected, the carrier may leave the parcel in accordance with that instruction. This does not remove any rights you have where the goods were not delivered with due care or as agreed.

Contact us if a parcel is significantly delayed, missing, damaged in transit or marked delivered but not received. Emorra, as the retailer, will work with Australia Post and provide a remedy where required by law. Risk in the goods passes to you when they are delivered to you or a person authorised by you. Title passes once full payment is received.

8. Customer cancellations before dispatch

You may request cancellation by emailing emorragroup@gmail.com before the order is dispatched. Include your order number and the email address used for the purchase.

We will approve the cancellation if the order has not entered dispatch and can reasonably be stopped. If approved, we will refund the cancelled amount to the original payment method. A cancellation request is not guaranteed once fulfilment or dispatch has begun. After dispatch, the return rules in section 10 apply.

If Emorra cancels an accepted paid order because we cannot supply it, we will provide a full refund for the affected amount. This does not limit any other rights available under law.

9. Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the ACL. Among other things, goods must be of acceptable quality, be fit for any disclosed purpose, match their description or sample, and be safe and durable to the extent a reasonable consumer would expect.

If a product does not meet a consumer guarantee, the available remedy depends on the circumstances and whether the failure is major or minor. For a major failure, you may reject the product and choose a refund or replacement, or keep it and seek compensation for the reduction in value. For a minor failure, Emorra may choose to provide a free repair, replacement or refund within a reasonable time. Other reasonably foreseeable loss may also be recoverable where the law provides.

Consumer guarantee rights may continue beyond a manufacturer's written warranty period. Sale, clearance and promotional products have the same automatic consumer guarantees. Proof of purchase may be required, but original packaging is not required for a remedy under the ACL.

10. Returns, refunds and exchanges

10.1 14-day change-of-mind returns

Emorra accepts a voluntary change-of-mind return if you contact us within 14 calendar days after delivery and the product is unopened, unused and in its original saleable condition. This policy applies to eligible haircare, beauty, personal-care and electrical products, subject to all conditions in section 10.2.

A change of mind includes ordering the wrong product, deciding you no longer want it or finding it cheaper elsewhere where the product is not faulty and was accurately described. Opened or used products cannot be returned merely because you dislike their fragrance, texture, colour or result. This voluntary policy never limits the rights described in sections 9 and 10.3.

10.2 Conditions and process for change-of-mind returns

To request a change-of-mind return, email emorragroup@gmail.com within the 14-day period, include your order number and obtain return instructions before sending the product. All of the following conditions must be satisfied:

• The product is unopened, unused, unaltered and in its original saleable condition, with all hygiene and security seals intact.
• The original packaging, accessories, manuals, warranty materials, free gifts and bundled items are complete and undamaged.
• You provide proof of purchase and follow Emorra's reasonable return instructions.
• You pay the return postage and use suitable tracked packaging. The original delivery charge is not refundable for a voluntary change-of-mind return, except where required by law.

Once the returned product is received and inspected, we will refund the purchase price paid for the product to the original payment method if these conditions are met. We may decline a voluntary return if the product has been opened, used, damaged after delivery, is incomplete, is returned outside the 14-day period, or cannot be resold as new. This policy does not limit rights for faulty, unsafe, damaged, incorrect or misdescribed products.

10.3 Faulty, unsafe, damaged, incorrect or misdescribed products

Contact us promptly if a product is faulty, unsafe, damaged in transit, leaking, incorrect, materially different from its description, or otherwise fails a consumer guarantee. Provide your order number and a description of the issue. We may reasonably request photographs, video or return of the product so we can assess the claim, but we will not impose a condition that unlawfully restricts your rights.

If the product is confirmed to have a problem, Emorra will provide the remedy required by law and reimburse reasonable return postage already paid. If an assessment reasonably finds that the product has no fault or that the problem was caused by misuse, abnormal use or failure to follow instructions, an ACL remedy may not apply. Where permitted, we may require payment of reasonable collection or inspection costs after giving an estimate in advance.

An allergic or sensitivity reaction does not automatically mean a product is faulty. We will assess the circumstances, including the product's safety, ingredients, warnings, description and intended use. Stop using the product and seek medical advice if appropriate.

11. Electrical warranties and repairs

Any manufacturer's warranty for an electrical product is additional to, and does not replace, your rights under the ACL. You may contact Emorra about a product problem even if a manufacturer offers direct support. We may liaise with the manufacturer or authorised repairer as part of a reasonable assessment or repair process.

Before accepting an electrical product for repair, we will give any repair notice required by the ACL, including where repair may result in the loss of user-generated data or refurbished parts may be used. You should back up and remove personal data from a product before return where possible.

12. Reviews and customer content

If you submit a review, photograph, comment or other content, you confirm that it is genuine, lawful, based on your experience, does not infringe another person's rights and does not disclose personal information without permission.

You retain ownership of your content but grant Emorra a non-exclusive, worldwide, royalty-free licence to host, reproduce and display it for operating and promoting Emorra. We may moderate or remove content that is fraudulent, irrelevant, unlawful, offensive, defamatory, infringing or in breach of these Terms. We will not suppress a genuine negative review merely because it is unfavourable.

13. Intellectual property

The Website and its content, including Emorra branding, layout, text, graphics, photographs, videos and software, are owned by or licensed to Emorra and protected by intellectual property laws. Third-party brand names and product materials remain the property of their respective owners.

You may browse the Website and make a reasonable copy of order information for personal, non-commercial use. You must not reproduce, republish, sell, scrape, modify or commercially exploit Website content without permission, except as allowed by law.

14. Acceptable use

You must not use the Website or an account to:

• Commit fraud, impersonate another person, use an unauthorised payment method or engage in unlawful conduct.
• Introduce malware, probe or bypass security, interfere with Website operation or gain unauthorised access to systems or data.
• Use automated scraping or data-extraction tools in a way that burdens the Website or infringes rights.
• Abuse promotions, submit false reviews, resell in breach of stated purchase limits, or interfere with another customer's use of Emorra.

We may take proportionate steps, including restricting access, cancelling an unaccepted order or suspending an account, where reasonably necessary to address fraud, security risk, unlawful conduct or a material breach. If an accepted paid order is cancelled, we will provide any refund required by these Terms or law.

15. Privacy

We handle personal information in accordance with the Emorra Privacy Policy available on the Website. Payments are processed by Stripe and deliveries are generally carried out by Australia Post, each of which may handle information under its own privacy practices. You can also review our sub-processors.

16. Website availability and third-party links

We aim to keep the Website available and secure but do not guarantee uninterrupted or error-free operation. We may carry out maintenance, updates or security work. Where reasonable, we will minimise disruption.

Links to third-party websites are provided for convenience. Emorra does not control those websites and is not responsible for their content or privacy practices. This does not affect responsibility that cannot lawfully be excluded.

17. Liability

To the maximum extent permitted by law, Emorra is not liable for loss caused solely by your misuse of a product, failure to follow instructions or warnings, unauthorised account activity caused by your failure to protect login details, or events outside our reasonable control. You are responsible for taking reasonable steps to minimise avoidable loss.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of a non-excludable consumer guarantee, misleading or deceptive conduct, or any other liability that cannot lawfully be excluded or limited.

18. Changes to these Terms

We may update these Terms for legal, security, operational or business reasons. The current version and effective date will be published on the Website. Changes apply prospectively and will not remove accrued rights or alter an order already accepted, except where required by law or agreed with you.

19. Complaints and dispute resolution

Please send questions, return requests or complaints to emorragroup@gmail.com, or through our contact page. Include your name, order number and enough detail for us to investigate. We will handle complaints fairly and aim to respond within a reasonable time.

If a consumer dispute is not resolved, you may contact Consumer Affairs Victoria, the consumer affairs body in your state or territory, or seek independent legal advice. Nothing in this section prevents either party from exercising a legal right.

20. General terms

If any provision of these Terms is invalid or unenforceable, it will be read down to the extent necessary or severed, and the remaining provisions will continue to operate. A delay in enforcing a right is not a waiver of that right.

These Terms, the Privacy Policy and any specific promotion or product terms made available before purchase form the agreement relating to Website use and an order. If specific product or promotion terms conflict with these Terms, the specific terms apply to that extent, subject always to applicable law.

These Terms are governed by the laws of Victoria, Australia. The parties submit to the courts and tribunals having jurisdiction in Victoria, subject to any right a consumer has to bring proceedings elsewhere under applicable law.

21. Contact Emorra

• Legal entity — Emorra Group Pty Ltd
• ABN — 71 697 440 967
• Trading name — Emorra
• Website — emorra.com.au
• Email — emorragroup@gmail.com

Effective date: 22 July 2026.